Privacy Policy

At Janaki Jewels, trust is as precious to us as the jewellery we create.

Every interaction with our brand - whether you are discovering your first silver heirloom, choosing a meaningful gift, or selecting an everyday signature piece - is built on care, transparency, discretion, and respect for your privacy.

This Privacy Policy explains how we collect, use, store, and protect your information while ensuring a seamless, secure, and elevated shopping experience.

INFORMATION WE COLLECT

To help us serve you better, we may collect:
• Name, phone number, and email address
• Billing and shipping information
• Payment details processed through secure third-party gateways
• Purchase history and wishlist preferences
• Device, browser, and website usage information
• Communication history with customer support

HOW WE USE YOUR INFORMATION

Your information may be used for:
• Processing and delivering orders
• Providing customer support and after-sales assistance
• Sharing order updates and transactional communication
• Personalising your shopping experience
• Sending carefully curated marketing communication
• Improving website performance and customer experience
• Fraud prevention and legal compliance

PAYMENT SECURITY

We do not store complete debit/credit card details. All payments are processed securely through trusted PCI-compliant payment partners.

COOKIES & ANALYTICS

Our website may use cookies and tracking technologies to improve functionality, remember preferences, analyse traffic, and offer a smoother browsing experience.

THIRD-PARTY SHARING

We never sell or rent your personal information. Data may only be shared with logistics partners, payment gateways, technology providers, or authorities where legally required.

YOUR RIGHTS

You may request:
• Access to your information
• Correction of inaccurate details
• Withdrawal from marketing communication
• Deletion of personal information, subject to legal obligations

POLICY UPDATES

Janaki Jewels reserves the right to update this policy periodically. Revised versions will be updated on the website.